If you place your order before 3PM and the item is in stock, it will ship the same day. If you place an order later than 3PM, but before 5PM, it may ship the same day. Please check with us via telephone or email.

You can track your order by entering the tracking number provided in your shipment confirmation email. Simply enter the tracking number into the courier's website to check the status of your delivery. If you have difficulties finding your tracking information or need additional assistance, please contact us at toner@scriptumds.co.uk

If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that once an order is in processing or has been shipped, we may have limited options for modifications or cancellations.

Our return and exchange policy allows you to return or exchange items within 30 days of receiving your order. Items must be in their original condition and packaging without any broken seals and ensure the hologram matches the one we sent you.If you open a foil seal we cannot accept the item for return.

92% of orders shipped are delivered on the next business day via Parcelforce. Please note that some items, (particularly parts and machines)may have special delivery arrangements. For more precise delivery estimates, refer to the product information page. You can also Telephone us at 02075096951 or email us at Interface@scriptumds.co.uk. 

You will receive a confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the status of your shipment. If you haven’t received an email, please check your spam folder or contact us at toner@scriptumds.co.uk for assistance.

If you receive a damaged or incorrect item, email us at toner@scriptumds.co.uk as soon as possible. Provide your order number and details about the issue, and we'll guide you through the process of returning or exchanging the item. We’ll make sure to resolve the problem quickly and to your satisfaction. 

We offer free shipping for orders within the UK.

No, VAT is added at the checkout. You will receive a VAT invoice automatically once your item has been fulfilled.

Yes, we offer international shipping. Depending on the carrier, shipping costs and delivery windows change. Please be aware that the buyer is responsible for paying any shipping and customs fees.

To update your shipping address, email us at toner@scriptumds.co.uk as soon as possible. If your order hasn’t yet been processed or shipped, we can make the necessary changes for you. If the order is already on its way, we may have limited options for updating the address, but we’ll do our best to assist you.

To use a discount or promo code, enter the code during the checkout process in the designated promo code field. The discount will be applied to your order total. If you encounter any issues or have questions, feel free to contact us at toner@scriptumds.co.uk

If you haven’t received your order, please check the tracking information provided to see its current status. If the tracking details don’t help or if there are any issues, contact us at toner@scriptumds.co.uk with your order number, and we’ll investigate the matter and assist you in resolving it.

Yes, we do offer discounts for bulk orders. Please contact us at toner@scriptumds.co.uk with details about the product & quantity you’re interested in, and we’ll provide you with information on available discounts and pricing.