Shipping Policy

Thank you for visiting and shopping at Scriptum Document Solutions Ltd Website. The following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

Delivery option	Estimated delivery time	Cost (ex VAT)
Standard tracked delivery (Parcelforce) – orders of £100 or more	Next working day	Free
Standard tracked delivery (Parcelforce) – orders under £100	Next working day	£4.95
Next day pre-12pm delivery (weekdays, order before 4pm)	Next working day, before 12pm	£15.00
Saturday delivery (residential addresses only, order before 4pm)	Saturday	£20.00
Printers, copiers and presses	By arrangement	Shown at checkout or quoted after a site survey

Shipping territories

We only ship to UK mainland addresses. Extra charges apply to the Scottish Highlands. Please contact us for a quotation.

Shipment processing time

Orders for supplies placed by 3pm on a working day are dispatched the same day for next working day delivery. Orders placed after 3pm will be processed the next working day. Standard orders are not delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, or there is a delay with Xerox Distribution shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. All prices and delivery charges are shown excluding VAT, which is added at checkout.

We ship our products to you directly from Xerox Distribution who have sole discretion in the carrier they use, typically Parcelforce.

Next working day delivery is only available for orders placed before 3pm with delivery addresses on the UK Mainland.

Delivery delays can occur.

Shipment confirmation & Order tracking

Upon request, we can provide the Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery completion

Parcelforce will require a signature. If they are unable to obtain a signature they will not leave your shipment. We can provide a proof of delivery signature upon request.

Damages

Scriptum Document Solutions Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.K.

Returns Policy

Our returns & refund policy provides detailed information about options and procedures for returning your order.